Uber is introducing a variety of latest security options for riders and drivers, together with RideCheck, a characteristic that detects journey irregularities, and audio recording, which can be rolled out as a pilot in India later this yr. The brand new options, which have been introduced at considered one of Uber’s largest safety-focused occasions within the nation, are geared toward additional strengthening security requirements and underscore Uber’s continued international dedication to make security considered one of its largest priorities.
Uber’s security bulletins
RideCheck: This new security characteristic will allow Uber to flag sure journey irregularities, like lengthy, sudden stops or halfway drops which may, in some uncommon instances, point out an elevated security danger, particularly for girls. If an anomaly is detected, Uber will provoke a RideCheck by reaching out to each the rider and the driving force. This marks step one by Uber to proactively attain out to customers throughout a visit and supply instruments they could have to get assist.
Audio Recording: Uber can be piloting audio recording as a pioneering security characteristic within the Indian market in 2020. As soon as launched, a rider or driver accomplice may have the selection to document audio via their telephone whereas on-trip. When the journey ends, the person has the choice to report a security incident and submit the audio recording. The audio file shall be encrypted and the person can’t pay attention in to the saved recording on their machine, however could select to ship it to Uber’s buyer assist brokers who will use the audio to assist higher perceive an incident and take acceptable actions. Solely Uber may have entry to the audio as soon as the person submits it.
PIN Verification: The protection PIN is a visit verification characteristic to assist guarantee riders are stepping into the automotive they’re matched with via the app. Riders will obtain a 4-digit PIN that they’ll present verbally to their driver who can begin the journey within the app solely when the proper PIN is entered. Along with the PIN, Uber introduced it’s engaged on superior applied sciences that may sooner or later use ultrasound waves to mechanically transmit the security PIN for verifying rides.
Talking on the occasion, Sachin Kansal, Senior Director of International Security Merchandise, Uber, stated, “Our international security product group has a easy however important mission: to assist set benchmarks for ridesharing security. Over the previous 3 years, now we have launched a number of options to reinforce security requirements on our platform. At this time, we elevate the bar once more as we work in direction of introducing Audio Recording in India as a pilot this yr and roll-out the RideCheck characteristic for lengthy cease and halfway drop-offs. We’ve been piloting and refining these options in several markets globally to make sure they work properly for each our riders and driver companions. Privateness is extremely essential for Uber and all these instruments are designed holding that in thoughts. We are going to proceed to refine these applied sciences so we can assist make each journey a 5-star expertise for all.”
