Pegasystems at PegaWorld iNspire introduced the acquisition of Everflow, an modern course of mining software program firm primarily based in Brazil. Everflow’s extremely intuitive software program will allow Pega purchasers to uncover and repair hidden course of inefficiencies that always lavatory down organizational operations. Mixed with Pega’s market-leading AI-powered decisioning and workflow automation capabilities, this acquisition will assist Pega ship probably the most full hyperautomation answer out there for enterprises.
As enterprise complexity continues to rise, course of mining has emerged as a vital device to assist organizations streamline bloated and inconsistent processes that gradual worker productiveness and finally hurt the underside line. However two main limitations maintain again course of mining’s full potential: first, most course of mining instruments are too tough to make use of and are understood solely by technical enterprise consultants; second, course of mining by itself can’t repair course of issues, it may solely determine the place these issues lie and recommend doable work arounds.
Everflow will present Pega purchasers with an easy-to-use course of mining answer that enables businesspeople to research and optimize their buyer and employee-related processes. It makes it easy for customers to mechanically mannequin their real-world processes primarily based on organizational exercise logs. Then the software program analyzes the place these processes break down within the subject and suggests methods to enhance the method. For instance, a retail banking head could deploy Everflow to find out if prospects are abandoning the financial institution’s cellular app when it takes too many clicks to finish a transaction, or an insurance coverage govt could uncover if back-office bottlenecks within the software approval workflow are slowing their underwriters down.
However the true energy of Everflow’s elegant answer might be totally unlocked when mixed with Pega’s market-leading platform for AI-powered decisioning and workflow automation – the place these processes already reside for most of the world’s main organizations. When built-in, the answer will assist Pega purchasers constantly monitor processes throughout the enterprise, determine course of points or deviations once they come up, and even repair them on the fly. This may evolve the method mining subject past static modeling and ship real-time course of optimization, deploying true hyperautomation on an enterprise scale to enhance operations and buyer experiences.
The brand new course of mining functionality is predicted to be out there for Pega purchasers on a restricted foundation in This autumn this 12 months and with common availability early subsequent 12 months. It will likely be provided as an add-on functionality to Pega Course of AI – a set of Pega Platform capabilities launched final 12 months that makes use of self-optimizing AI and determination administration to assist companies enhance their operations in actual time. Phrases of the deal weren’t disclosed.
