Haier introduces facial recognition function on its service app to reinforce customer support
Haier has introduced the launch of ‘Face Identification Characteristic’ for its Engineer Cell Software. Strengthening its service, Haier has launched the brand new function to make sure better buyer satisfaction and enhanced safety by enabling identification of on-ground Haier engineers.
The function will have the ability to acknowledge, management and confirm the authenticity of a Haier engineer attending a buyer request. This can assist in making the service course of extra clear and safe for the purchasers. Moreover, it would contribute to higher time administration, attendance and providers of the on-field workforce. With the brand new function, the engineers will probably be required to login to the app by stay facial recognition to match their present credentials within the database. This might additionally allow Haier in making a pool of verified engineers to make the service choices more practical and environment friendly in the long term.
Commenting on the launch, Mr. Eric Braganza, President, Haier India, stated, “We’re dedicated to making a seamless and trouble free service expertise for our prospects all through their product journey with us by strengthening our capabilities technologically. We’re thrilled to be the primary within the business to introduce the facial recognition function in our service engineer cellular software. Maintaining in thoughts the safety authentication facet and wider acceptance of the function amongst our service workforce, we at Haier have launched this integration to make sure a straightforward and safe authentication for the engineers.”
The face recognition expertise will work on real-time foundation and establish the stay facial options of a registered service engineer. Through the registration course of, engineers will probably be required to do a sequence of real-time facial gestures like; blinking of eyes and head motion, amongst others. As soon as the authentication is completed, it would supply a easy interface to all of the recognised working engineers to obtain and attend buyer queries.
Haier India has a present footprint of over 450 service centres, together with Haier Unique Service Facilities (ESCs), Licensed Service Facilities (ASCs) and Direct Service Facilities (DSCs) in additional than 19,000 pin codes throughout India. The corporate is devoted to make sure a fast and environment friendly service answer for its prospects throughout India with providers like door to door Cell Service Vans, 24*7 toll-free helpline and Dr. FIDO Dwell Chat function which can be found on the Haier India web site.
Till now, Haier has been capable of create a database of 2500+ validated engineers and is predicted to cross over 3000+ by January 2019.
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